dhokebaji Privacy Policy
Your personal information is very important to us. This policy explains how dhokebaji collects, uses, and keeps your information secure.
Introduction and Scope
Introduction
dhokebaji ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how dhokebaji collects, processes, stores, shares, or deletes users' personal information ("information").
By using this website or service, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
Scope of Application
This Privacy Policy applies to the following:
- All users who register an account on the dhokebaji website.
- All active members who play games using our services.
- Any person who has contacted us via live chat or email.
- Visitors who have accessed or browsed our platform.
Data Collection
Information We Collect
dhokebaji may collect the following types of information:
3.1 Information Provided Directly
- Identity Information: Full name, date of birth, national ID or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details — for transaction verification purposes only.
- Account Information: Username, password (stored in encrypted form), and security question answers.
3.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system.
- Usage Information: Pages visited, session duration, click history, and gaming activity logs.
- Cookies and Tracking: Cookies are used to improve our services and personalise the user experience.
3.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may sometimes receive information from third-party verification agencies or payment processors.
Cookie Policy
The dhokebaji website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help our website function properly.
- Essential Cookies: Required for login sessions and security.
- Functional Cookies: For remembering your preferences and language settings.
- Analytics Cookies: For understanding site usage and improving our services.
You can control cookies by changing your browser settings. However, this may limit the functionality of some services.
Data Use
How We Use Information
dhokebaji uses collected information for the following purposes:
5.1 Providing and Operating Services
- Creating, verifying, and managing accounts.
- Processing deposits and withdrawals.
- Providing bonuses, promotions, and rewards.
- Managing gaming activity and confirming results.
5.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Meeting regulatory requirements.
- Completing the account verification (KYC) process.
- Enforcing responsible gaming policies.
5.3 Communication and Support
- Providing customer support via live chat and email.
- Sending transaction-related notifications.
- Sharing promotional offers and updates with your consent.
5.4 Service Improvement
- Analysing and improving the user experience.
- Developing new features and services.
- Identifying and resolving technical issues.
Data Sharing
Sharing Information with Third Parties
dhokebaji does not sell, rent, or transfer your personal information to any other party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Identity Verification Agencies: For the KYC process and age verification.
- Legal Authorities: When required to comply with law or a court order.
- Technology Service Providers: For hosting, security, and system management — these parties operate under strict confidentiality agreements.
International Data Transfers
In some cases, your information may be processed outside Bangladesh. In such cases, we ensure that the recipient country follows adequate data protection laws or we put appropriate contractual safeguards in place.
Data Security
Security Measures
dhokebaji takes industry-standard technical and organisational steps to protect your information:
- SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Firewall and Anti-Intrusion Systems: Active monitoring to prevent unauthorised access.
- Regular Security Audits: Periodic security audits carried out by third-party experts.
- Restricted Access: Only authorised staff can access information on a need-to-know basis.
- Two-Factor Authentication: A two-factor authentication system to protect your account.
Please note that transmitting information over the internet or electronic storage is not completely secure. Although we take industry-standard security measures, we cannot guarantee absolute security.
Data Retention Period
We retain your information only for as long as necessary:
- Information for active accounts is retained for as long as the account remains open.
- Even after an account is closed, certain information may be kept for a set period to meet legal obligations.
- Financial transaction records are kept for the period required under applicable law.
- After the retention period ends, information is securely deleted or anonymised.
User Rights
Your Rights Regarding Your Information
Every user registered on the dhokebaji platform holds the following rights:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of any inaccuracies in your information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, though this may not be possible where legal obligations exist.
- Right to Restrict Processing: In certain cases, you may request that the use of your information be limited.
- Right to Object: You may opt out of receiving marketing messages.
- Right to Data Portability: Where reasonable, you may request a copy of your information.
To exercise these rights, please contact our support team. We will process your request within 30 working days.
Withdrawing Marketing Communications
If you no longer wish to receive our promotional messages, you may inform our support team at any time. However, opting out of transaction-related and security-related notifications is not possible, as these are an essential part of the service.
Minors and Responsible Gaming
Protection of Minors
dhokebaji strictly does not provide services to anyone under the age of 21. Age verification is mandatory at the time of account registration. We do not knowingly collect information from minors.
If we have reason to believe that a user is under 21, we will immediately suspend that account and delete any information collected.
Responsible Gaming and Data Protection
We monitor users' gaming behaviour to ensure responsible gaming. This information is used to identify unusual or at-risk gaming patterns and to provide assistance where needed. To learn more, visit our Responsible Gaming page.
Policy Updates and Contact
Changes to the Privacy Policy
dhokebaji may update this privacy policy from time to time. If significant changes are made to the policy, we will:
- Send advance notice to your registered email.
- Change the "Last Updated" date at the top of this page.
- Where applicable, request your consent to the new policy.
If you continue to use the website after changes are made, you will be considered to have agreed to the updated policy. You are advised to review this page regularly.
Other Policies & Related Documents
This privacy policy should be read together with our other legal documents. Relevant documents:
- Terms & Conditions — The overall rules for using the service.
- Responsible Gaming — Safe and responsible gaming guidelines.
- About Us — Detailed information about the dhokebaji platform.
Contact Us
If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact us:
24/7 support in Bengali — directly on our platform
[email protected]
Instant on live chat; within 24 hours by email (Bangladesh Standard Time, UTC+6)